Shipping policy
We will process your order in 2- 3 business days of order date, standard shipping has a flat rate of $13.90. We offer free shipping on Floral Art and all orders over $150 CAD
All products are subject to availability, prices and services featured on LAVILLAGOODS.COM are subject to change at anytime and without notice. All product descriptions and specifications are approximate.
Rates:
All prices displayed are in CAD dollars. While we do our best to ensure that all prices are accurate, sometimes errors may occur. Should there be a pricing error for your order, we will give you the options of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you, we will cancel the order.
Sales Tax:
At this time, sales within Canada are not subject to taxes.
Taxes and duties for orders being shipped internationally will be charged at the time of import directly to the customer, they are not included in your invoice from LA VILLA GOODS
Shipping & Delivery:
LA VILLA GOODS orders generally ship within 2-3 business days. Delivery times are provided as guidelines and are subject to change at any time, if there are delays, we will contact you directly. It is your responsibility to ensure that the intended delivery address is correct when placing your order, as we will not be held responsible for missing, misdirected, or lost goods if an incorrect shipping address is provided.
If you wish to cancel or modify your order, please email contact@lavillagoods.com as soon as possible. We will make every effort to accommodate your request. Once an order has been processed, we are unable to make any changes.
Shipping within Canada:
Enjoy FREE shipping on orders over $150 or $13.90 flat-rate shipping on all orders in the US and Canada, excluding Newfoundland and Labrador, Nunavut and Northwest Territories. Shipping costs for priority shipping options are determined by the total amount of your purchase and the shipping speed selected. Note: free shipping only applies to standard shipping.
Estimated Delivery Times:
-Central Canada: 3-5 business days from order date
-West and East Coast: 5-7 business days from order date
-Northern Canada and rural locations: 7+ business days from order date
Shipping International:
You can expect your order to arrive within 10 to 24 business days. If tracking is provided, check the tracking number for the status of your shipment. ANY CUSTOMS OR IMPORT DUTIES DUE ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. WE ARE NOT RESPONSIBLE FOR THE DUTIES YOU ARE CHARGED.
By law, all items must be declared at their full price and we cannot alter the amount to decrease potential custom fees. In the unlikely event that you wish to refuse your package, you may still be responsible for the original customs fees or import duties and the cost of returning the package. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you, then unfortunately we cannot be held liable for any loss or damage incurred by your order during transit back to us.
Lost or Stolen Packages:
LA VILLA GOODS is not responsible for replacing lost packages if the carrier can verify the package was delivered.
Please contact us directly at contact@lavillagoods.com if you wish to modify anything about your shipping, add a personal note or specific details. we will do our best to accommodate your request.